Returns

If you wish to return an item to us then please contact us at sales@dreamweavecosmetics.com – we will then send you a returns form.

Depending on the reason for the return then we can offer either an exchange or a refund on the item you have purchased. Please ensure that you contact us within 30 days of your order date.

My goods were faulty/damaged – what do I do?

Please contact us with a description and photo of the product if possible. We will then arrange for an exchange or refund to you.

I received the wrong product – what do I do?

Please take a photo of the item and provide us with your order number within 7 days of delivery. We will then arrange for a replacement item to be sent to you and will organize a pick up of the incorrect item.

I have had an allergic reaction – what do I do?

In the rare occurrence that you have an allergic reaction, please take a photo of the reaction and stop using the product immediately. The product must have only been 20% used upon arrival back to us. We will arrange for a refund to you.

What if I change my mind after I ordered a product?

As long as the product is unopened, unused and in its original packaging, then you can return it back to us for a refund.